The Customer Service Specialist aims to provide a positive customer experience, resolve situations where orders do not meet expectations or customer capacity, and work with internal departments to find the best solutions for customer issues.
Key Responsibilities:
• Ensure full EDI compliance (demand uploads, master data consistency, anomaly resolution) in coordination with IT and customers.
• Receive and process customer orders.
• Ensure successful EDI transmission and resolve transmission errors by modifying parameters on SAP.
• Monitor and analyze customer fluctuations.
• Interact with customers regarding product inquiries, offers, and services.
• Control and track finished goods stock.
• Manage returnable packaging availability, including periodic inventories and missing quantity control.
• Monitor customer KPIs and scorecards via B2B portals to ensure "green" status.
• Coordinate urgent orders and capacity analysis with the planning team.
• Manage the customer database and collaborate with Finance for debt collection.
• Handle logistics claims (delivery delays, schedule changes) using 8D, 5D, and 3D reports.
Requirements:
• Education: Master’s degree (BAC +5).
• Experience: At least 3 years of relevant experience, specifically within the automotive or aerospace sectors.
• Technical Skills: Strong proficiency in SAP and MS Office, particularly Excel.
• Languages: Fluency in French and English (knowledge of Italian or Spanish is a plus).
• Soft Skills: Strong organizational skills, ability to manage stress, and capacity to prioritize multiple urgent tasks.
Work location: Morocco – Kenitra – Atlantic Free Zone Park